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April 24, 2008
COASTAL INSTRUMENTS CALIFORNIA CONSOLIDATION
Challenging economic conditions and the uncertain business landscape has caused us to make proactive changes to our service center operations.
As a result, we have decided to close our Sunnyvale service center effective May 15, 2008. Customers in the Silicon Valley
region will now be supported by our Arizona service center. All other Coastal Instruments service locations will continue operating as usual.
If you are currently utilizing our Sunnyvale service center, our Arizona service center will be your regional service center unless instructed otherwise.
All Coastal service centers operate identical practices, processes, policies and the people in place will continue to deliver first-class service to our customers.
The majority of our Silicon Valley customers have been notified and we expect the transition to be seamless.
Here is the contact information for our Arizona service center:
August 1, 2007
Coastal Instruments adds DEVICE-NET support
In order to support advancing technology and our growing customer base, Coastal Instruments has recently added DEVICE-NET mfc support for both service and sales.
We intend to offer our usual high quality service and quick turn-around on DEVICE-NET mfcs as well as maintaining a large inventory of refurbished devices,
which can be setup to customer specifications and shipped within 24 hours if necessary.
All work performed by Coastal Instruments is covered by our Unconditional Customer Satisfaction Warranty.
November 28, 2006
Coastal Instruments Receives Third ISO/IEC-17025 Accreditation
Coastal Instruments' North Carolina Laboratory passed its third A2LA audit in as many years. With this audit and re-certification, Coastal is now on a two-year audit cycle. The audit includes a thorough inspection of our facility, processes, documentation and systems.
Our certificate and scope of accreditation may be viewed at: www.a2la.org/scopepdf/2235-01.pdf
November 1, 2006
COASTAL INSTRUMENTS SERVICE IN SINGAPORE
Coastal Instruments has signed an agreement with Millice Private Limited, Singapore, establishing Millice as an authorized Coastal Instruments service center. This agreement will give Millice access to our training, technical information, spare parts, and MFC inventory to allow them to perform the same services as other Coastal Instruments service centers beginning Q1 2007. It also gives Coastal Instruments access to an already operating facility in South Asia.
MILLICE PTE LTD PROFILE
Millice Private Limited was established in 1979 as a service organization. The company goals were to train South East Asian personnel to install and maintain semiconductor equipment that was shipped into the South East Asia region. This service coupled with spare parts stocking, evolved into a full service distribution, manufacturing and value added company, servicing not only the Asian semiconductor, but the disc drive and microelectronics industries as well.
Sales territories include coverage in Singapore, Malaysia, Philippines, Thailand, Indonesia and Indochina, with direct local sales and service centers in Singapore, Philippines, Malaysia and Thailand. Our staff located in four countries, includes ten sales persons, three internal sales support persons, four factory trained service engineers and four administrative personnel. We maintain a totally integrated IT system for finance, purchasing and stock control for ex-stock shipments.
Our facilities include 720 sqm(8000 sqft) in Singapore, housing a "class 100 cleanroom" for the repair and servicing of mass flow controllers(MFC) and high purity pumps, as well as a
"laser calibration lab" for repair and calibration of HeNe lasers.
Millice contact information:
Blk 4012 Techplace 1, #05-09
Ang Mo Kio Ave 10
Singapore 569628
Tel: (65) 6552-7211 Fax: (65) 6552-7311
Email: info@millice.com.sg
Contact: Dave Peck
October 5, 2005
Coastal Announces the Establishment of a Service Facility in China
In order to better serve our growing customer base in the Far East, Coastal Instruments has established a new service facility in the People's Republic of China. The facility outfitting has begun; equipment and inventory will begin to arrive in Mid October with full service operations scheduled for late first quarter, 2006. We intend to offer our usual high quality service and quick turn-around on a broad range of devices as well as maintaining a large inventory of refurbished devices which can be setup to customer specifications and shipped within 24 hours if necessary. All work performed by Coastal is covered by our unconditional customer satisfaction warranty.
Our contact information for this new shop is:
Coastal Instruments (Dandong) Company, Ltd.
No.7 Industrial Compound, Tongxing Zheng'an District
Dandong, Liaoning, P.R. China 118011
General Manager: Roy Browning, email: royb@mfchelp
Vice-General Manager: Sun (Sunny) Hua, email: sunny@mfchelp.com
Phone: 086+415-613-2608 Fax: 086+415-613-2798
China Mobile: 086+130-5033-6757 USA
May 23, 2005
Bob Murphy Joins Coastal Instruments as National Sales Manager
Coastal Instruments welcomes Bob Murphy as our National Sales Manager effective May 23, 2005. Bob brings over 15 years of mass flow controller service, sales and application experience from his past employment by Horiba-STEC, Aera and Unit Instruments. His broad knowledge of mass flow controllers and focus on customer service will allow Coastal to take full advantage of the 5 service facilities strategically located across the US and to establish additional service centers in the SE Asia market.
Bob will continue to reside in the Phoenix, AZ area and will work out of Coastal's Gilbert, AZ office. He can be contacted at 480-545-4174 (office) or 480-766-6640 (cell).
October 7, 2004
Coastal Instruments Receives ISO/IEC-17025 Accreditation
It has taken well over a year of effort that has finally paid off. Coastal Instruments' North Carolina Laboratory was host to the A2LA audit during the week of July 26, 2004. A thorough inspection of our facility, processes, documentation and systems resulted in several minor deficiencies being noted which were promptly resolved and answered. After the final package was sent to the accreditation council for vote, we received notice on October 7, 2004 that accreditation status had been granted. Coastal Instruments is pleased that we can now offer this additional service to our customers requiring accredited calibrations. Our certificate and scope of accreditation may be viewed at: www.a2la.org/scopepdf/2235-01.pdf
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